Frequently Asked Questions

  • We take pride in carefully curating every order. Please allow 1–3 business days for processing — most orders are prepared and ready within 48–72 hours. Orders placed on holidays or after 12:00 PM on Fridays will be prepared the following business day.

    Shipping — Once your order is ready, it ships via USPS Priority Mail and arrives within 1–3 days.

    Local Pickup — For those in The Woodlands & Cypress, complimentary local pickup is available. We’ll be in touch to arrange a convenient time once your order is ready.

  • Getting started is easy! Simply fill out our contact form or send us an email and we’ll get back to you within one business day. From there, we’ll schedule a quick call or consultation to discuss your vision, event details, and budget. Once we align on the details, we’ll send over a proposal and get your date secured with a deposit.

    At Celara Celebrations, we put our heart into every detail. From our luxury balloon installations to our thoughtfully curated gift boxes, each creation is crafted with care and intention. We pride ourselves on clear communication, flexible customization, and a seamless experience from first inquiry to final setup. We don’t just decorate — we create moments you’ll remember.

  • We offer pickup or local delivery in The Woodlands and Cypress areas.

  • We’d love to hear from you! You can reach us through the Contact page on our website or by emailing us directly at info@celaracelebrations.com. We aim to respond within one business day. Whether you have a quick question or are ready to book, we’re here to help!

  • Working with us is a fun and stress-free experience! We take the time to understand your style, preferences, and event vision so every detail feels personal. You can expect clear timelines, regular updates, and a team that genuinely cares about making your celebration special. From initial planning to the final reveal, we’re with you every step of the way.

  • For full details on our local delivery zones and fees, visit our Delivery & Fees page. For information on returns, damaged items, and shipping, visit our Shipping & Return Policy page.

  • All sales are final once an order has been picked up or delivered, so we’re unable to offer refunds, returns, or exchanges. If an item arrives damaged or broken, email us within one week of receipt at info@celaracelebrations.com and we’ll be happy to replace it. Custom and personalized gift boxes cannot be returned or exchanged under any circumstances. Need to cancel or reschedule an order or event? Reach out as soon as possible and we’ll do our best to accommodate you. Full details are on our Shipping & Return Policy page.

  • We accept all major credit and debit cards, along with other secure payment methods available at checkout. Payment is due in full at the time of purchase to confirm your order.

  • Standard processing is 1–3 business days, but we know some celebrations come together quickly! If you need a rush order, contact us at info@celaracelebrations.com or through our Contact page before ordering so we can confirm availability — we’ll always do our best to accommodate tight timelines.

  • Yes! Every gift box includes a personalized note card at no extra cost. Just add your message at checkout during the Additional Information step, and we’ll handwrite it for you.